This Privacy Policy explains how Connecting Hearts collects, uses, stores, shares, secures, and retains information when you use our app, website, customer support channels, and related services. By using Connecting Hearts, you agree to the practices described in this policy. If you do not agree with this policy, please do not use the app or website.
This policy applies to all users, whether you access Connecting Hearts through Android, iOS, desktop, mobile web, customer support, email, WhatsApp, SMS, telephone, or any other official channel operated by us. It also applies to all features of the service, including profile registration, partner preference settings, search, shortlist, messenger, hidden photos, hidden contact details, reporting tools, membership features, and payment-related services.
We collect information that you provide directly, information generated by your use of the service, and information we receive from trusted third parties where permitted by law. The types of information we may collect include your name, gender, date of birth, marital status, religion or spiritual preference if you choose to provide it, community, language, education, occupation, income or employment details if shared, location, photographs, partner preferences, phone number, email address, profile descriptions, family details, interests, and other matrimonial profile details that you choose to submit. We also collect messages, chat content, expressions of interest, support requests, feedback, reviews, complaints, and any other content you submit through the app or website. If you contact our team by email, phone, WhatsApp, or in-app support, we may store those communications for quality, training, safety, and issue resolution purposes. When you use the service, we may automatically collect technical and usage information such as IP address, device identifier, operating system, app version, browser type, time zone, language settings, crash logs, log-in times, searches, clicks, pages visited, features used, and interactions with profiles and messages. We may also collect cookie or similar technology data on the web version, and app analytics or device diagnostics where available. If you make a payment for any membership or premium feature, we or our payment partners may collect payment-related information needed to process the transaction, such as transaction ID, amount, status, and partial payment reference information. We do not intentionally store full card details unless a payment partner, secure gateway, or applicable law requires the same.
If you create a profile or submit information on behalf of another person, such as a family member, friend, or prospective bride or groom, you confirm that you have their consent and authority to do so. You are responsible for ensuring that any such information is accurate and lawfully shared.
We use the information we collect to create and maintain accounts, publish and display profiles, match users based on partner preferences, enable messaging, show shortlisted profiles, manage hidden photo and hidden contact settings, process payments, provide customer support, prevent fraud, detect abuse, improve safety, troubleshoot technical issues, and improve the overall quality and relevance of our service. We may also use your information to send service messages, account notices, verification messages, security alerts, membership reminders, important updates, and optional promotional communications related to Connecting Hearts. Where required by law, we may use information to comply with legal obligations, respond to lawful requests, or protect the rights, safety, and property of users, our company, and the public. We may use aggregated, anonymized, or de-identified data for analytics, research, quality improvement, fraud-prevention analysis, service planning, product development, and business reporting. Such aggregated information does not directly identify you.
Connecting Hearts includes in-app messaging and privacy controls for photos and contact details. These features are designed to give you more control over who can view or interact with your information. However, when you choose to reveal information, exchange messages, or allow another user access to your content, that user may be able to copy, capture, forward, or store the information outside our control. Hidden photo and hidden contact settings apply within the service as configured by you or by our system. They do not prevent a recipient from taking screenshots, using external devices, or sharing information after lawful access has already been granted. You should therefore share only the amount of information you are comfortable making available. We may review message content, attachments, and related metadata where needed to detect fraud, harassment, spam, child safety concerns, abuse, unlawful activity, or policy violations, or where required by law.
We do not sell your personal information as a business model. We may, however, share limited information in the following situations: with other users as part of the matchmaking service and according to your privacy settings; with service providers who help us operate the app, website, payment processing, hosting, analytics, storage, messaging, security, customer support, or fraud prevention; with law enforcement, regulators, courts, or other authorities when required by law or to protect rights and safety; and with advisers, auditors, or other third parties where needed for legal, compliance, dispute resolution, or business purposes. If we go through a reorganization, merger, sale, transfer, or similar business change, your information may be transferred as part of that process, subject to applicable law and appropriate safeguards.
Some profile information is visible to other members so that the service can function as a matrimonial platform. You control much of what you share by editing your profile, choosing privacy settings, and using the hide options provided in the app. You are responsible for reviewing your settings before sharing photos, contact details, or other personal information.
On our website and web-connected services, we may use cookies or similar technologies to keep you signed in, remember preferences, understand how the service is used, measure performance, improve functionality, and support security. You can usually manage cookies through your browser settings, though some parts of the website may not work properly if cookies are disabled.
If you purchase a membership, subscription, or other paid feature, payment processing may be handled by trusted payment partners. We may receive confirmation that a payment was successful or failed, along with limited transaction details. We do not ask you to pay employees or unofficial contacts. Please use only official payment channels made available by Connecting Hearts.
By creating an account or using the service, you consent to receive communications from us through email, SMS, WhatsApp, phone calls, in-app notifications, and other lawful communication channels. These may include service messages, verification codes, account notices, feature updates, support responses, safety notices, and, where allowed, promotional communications. You may opt out of promotional messages where the law allows, but we may still send essential service or legal notices.
We keep personal information only for as long as it is needed to provide the service, maintain your account, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, protect users, and support legitimate business operations. When you delete your profile or withdraw consent, we will delete, anonymize, or restrict access to your data, except where we are required or permitted to retain it for legal, security, or record-keeping reasons.
We use reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, alteration, and disclosure. These safeguards may include access controls, logging, encryption in transit where appropriate, secure hosting, monitoring, and internal policies. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Connecting Hearts is intended only for adults who are legally eligible to marry. The service is strictly for users who are 18 years of age or older. We do not knowingly collect personal information from minors. If we learn that a minor has used the service or provided personal information, we may remove the account and take steps to delete or restrict the associated data, subject to law.
Depending on applicable law, you may have the right to access, review, correct, update, delete, or withdraw consent for certain personal information. You may also ask us to explain how your data is being used or request account deactivation, subject to verification and lawful retention requirements. To protect users, we may request identity verification before processing certain requests. If you ask us to delete your profile, some information may remain in backup systems, logs, legal records, or fraud-prevention archives for a limited period, where allowed by law. Information already shared with other users may remain in their possession or devices even after your profile is deleted.
We may investigate suspicious activity, fake profiles, impersonation, scam attempts, harassment, blackmail, abusive messaging, unlawful conduct, and any misuse of the app or website. We may use reports, device information, message patterns, and other relevant data to protect users and improve platform safety. We may preserve information necessary for safety investigations, legal compliance, and dispute resolution.
The app or website may contain links, integrations, or services operated by third parties, including payment gateways, hosting providers, analytics tools, and communication providers. Their privacy practices are governed by their own policies, and we are not responsible for how they handle data outside our control. We recommend that you review the privacy policies of those third parties before using their services.
Your information may be processed, stored, or accessed in India or in other locations where we or our service providers operate. Where cross-border transfers are used, we will apply reasonable safeguards consistent with applicable law.
We may update this Privacy Policy from time to time to reflect changes in law, technology, our business practices, or new features. When we make material changes, we will post the updated policy in the app or website and update the Last Updated date. Continued use of Connecting Hearts after the policy is updated means you accept the revised policy.
If you have questions, concerns, or requests about this Privacy Policy or your personal information, please contact us at connecting.hearts@heartfulness.org or by phone at +91 9462613159. You may also write to us at H. No. CN 21, Sahajpuram Colony, IIM Road, Lucknow, Uttar Pradesh, India. Grievance Officer: [Name / Designation to be appointed].
This Privacy Policy should be read together with our Terms and Conditions and any other policies we publish for the service. If any part of this policy conflicts with applicable law, the law will prevail to the extent of the conflict, and the remaining provisions will continue in effect.