1. Definitions

• "App" means the Connecting Hearts mobile application, website, and any related software, tools, and services.
• "Company", "we", "us", or "our" means Shuban Praman Infotech Pvt. Ltd.
• "User", "you", or "member" means any person who accesses, registers, browses, or uses the App or Website.
• "Services" includes profile creation, search, shortlist, messaging, photo visibility controls, contact visibility controls, membership features, notifications, support, and any future feature added by us.
• "User Content" means text, photos, videos, audios, documents, profile details, preferences, chats, feedback, and any other material uploaded or shared by a User.
• "Paid Plan" means any subscription, membership, package, credit bundle, unlock, or other paid feature offered through the App or Website.

2. Acceptance of Terms

• By creating an account, signing in, downloading the App, visiting the Website, or using any part of the Services, you confirm that you have read, understood, and agreed to these Terms.
• If you do not agree to these Terms, you must not use the App or Services.
• We may update these Terms from time to time. Continued use of the App after a change is posted means you accept the updated version.

3. Nature of Services and Scope

• Connecting Hearts is a platform that enables consenting adults to create profiles, search profiles, send or receive interest, exchange messages, and explore lawful matrimonial alliances.
• We act as a technology platform and intermediary. We do not represent either side of a match, do not broker marriages, and do not guarantee any relationship, meeting, response, engagement, or marriage.
• Profiles, messages, photos, and other User Content are created by Users. We may review, moderate, hide, suspend, remove, or restrict content where we reasonably believe it violates these Terms, applicable law, safety standards, or platform integrity.
• The Services are intended for personal use only and are not meant for commercial matchmaking, data scraping, lead generation, advertising, or any competing business use.

4. Eligibility

• You must be legally competent to enter into a contract and legally eligible to marry under applicable law.
• As a general rule, the platform is intended for adults who are at least 18 years of age and otherwise legally eligible to marry. For practical purposes, the platform expects women to be at least 18 years old and men to be at least 21 years old, or such other minimum age as may be required by applicable law. In any case, you must satisfy the minimum marriageable age applicable to you under personal law and local law.
• If you are creating a profile on behalf of another person, you must have their full knowledge and consent and must be authorized to act for them.
• If you reside outside India, you represent that you are legally competent to marry under the law applicable in your country of residence and that you will comply with any Indian law applicable to your matrimonial process.
• You may not use the Services if you are prohibited from doing so under any law, court order, or government restriction.

5. Registration and Account Creation

• You agree to provide true, accurate, current, and complete information during registration and thereafter keep your profile updated.
• You must provide a valid mobile number and email address. We may use OTP, email verification, or other methods to confirm your account.
• You shall not create duplicate, fake, misleading, impersonated, or dormant profiles for the same person.
• You must not place contact details, social media handles, bank details, website links, or irrelevant text in fields not meant for them.
• If any information you provide is false, misleading, incomplete, fraudulent, or unlawful, we may suspend, disable, restrict, or terminate your account without notice.
• If you choose to upload photographs, they should be genuine, recent, and representative of you. Misleading, AI-manipulated, copied, or stolen photographs may be removed.

6. Account Security

• You are solely responsible for keeping your login credentials, OTPs, passwords, and device access secure.
• You must not share your password, OTP, or account access with any third party except a person lawfully acting on your behalf with your consent.
• You are responsible for all actions taken from your account, whether or not you personally performed them, unless misuse results solely from our proven technical fault.
• You must notify us immediately if you suspect unauthorized access, account takeover, or misuse of your account.

7. Profile Content, Consent, and Visibility Controls

• You are responsible for all information you publish on your profile, including age, marital status, education, occupation, religion, location, family details, and preferences.
• You should only upload photographs and information that you are willing to share with other Users in accordance with your privacy settings.
• Where the App provides hide photo, hide contact details, or similar visibility controls, those controls are intended to limit in-app visibility only. They do not guarantee that another User will never copy, screenshot, photograph, forward, or otherwise misuse visible information.
• You should choose your visibility settings carefully and understand that any content you make visible to others may be retained by them outside the App.
• We may ask for additional information or verification from time to time to improve safety, reduce fraud, or comply with law.

8. Messaging, Chat, and Communication Features

• The in-app Messenger is provided only as a convenience for Users seeking lawful matrimonial communication.
• You are responsible for the content of your messages and for deciding what to share.
• You must not use the Messenger for abuse, harassment, blackmail, stalking, threats, extortion, fraud, spam, solicitation, or unlawful activity.
• You must not use the Messenger to promote other matrimonial services, external businesses, referral schemes, or unrelated commercial offerings.
• We may monitor, flag, review, or retain message metadata and message content where necessary for safety, abuse prevention, complaint handling, legal compliance, or enforcement of these Terms.
• We do not guarantee that messages will be delivered instantly, read, preserved forever, or remain private from lawful access, device compromise, or User misuse.

9. Profile Search, Shortlist, Interest, and Match Features

• Search results, suggested profiles, recommendations, and match outputs are generated based on the information available in your profile, your preferences, and system logic.
• Results may change if you change your partner preference, location, age range, filters, visibility settings, or account status.
• A profile appearing in search or recommendation does not mean we have verified that person or endorsed them.
• You are solely responsible for reviewing profiles and taking independent decisions before sharing contact information or meeting anyone.

10. Eligibility for Matrimonial Use Only

• You represent that your registration is made with a bona fide intention of entering into a lawful matrimonial alliance.
• You may not use the App for casual dating, escorting, paid companionship, exploitation, fraudulent solicitation, resale of contacts, or any purpose unrelated to marriage.
• You must not use the App to recruit for jobs, investments, property deals, loans, activism, donation collection, or any other unrelated activity unless we expressly permit such use in writing.
• If the App shows horoscope, kundali, astrological, or compatibility content, it is optional, user-supplied, and informational only. We do not guarantee its accuracy or endorse any astrological outcome.

11. Member Conduct and Safety Rules

• You agree to treat other Users with dignity and respect.
• You must not post or send obscene, defamatory, hateful, racist, casteist, religiously offensive, sexually explicit, threatening, or abusive content.
• You must not harass, coerce, pressure, shame, or repeatedly contact another User after being blocked, declined, or asked to stop.
• You must not enter bank details, passwords, OTPs, PINs, UPI codes, or identity documents into chats or public profile fields unless specifically required for a lawful and approved process.
• You must not ask other Users for money, gifts, cryptocurrency, investment, bank transfers, or emergency financial help.
• You should be cautious of suspicious behavior such as multiple numbers, refusal to meet family, refusal of video calls, sudden pressure, inconsistent stories, or requests for secrecy.

12. Prohibited Activities

• Using fake identities, impersonation, stolen photos, or false qualifications.
• Copying, scraping, crawling, indexing, mining, or harvesting data from the App.
• Using bots, scripts, automation, reverse engineering, vulnerability scanners, or similar tools.
• Bypassing, attacking, probing, or interfering with security, login, moderation, or access controls.
• Uploading malware, spam, phishing links, harmful code, or deceptive redirects.
• Selling, renting, transferring, or sublicensing accounts or membership benefits.
• Running any form of commercial operation or competing matchmaking activity using our platform or data.

13. Photographs, Identity, and Verification

• We may request identity or profile verification documents to reduce fraud, impersonation, or duplicate accounts.
• A request for verification does not mean we guarantee that every profile is fully verified or that all submitted information is true.
• We may remove or restrict content that appears manipulated, misleading, unlawful, or likely to create safety risks.
• Where health, marital status, or family background information is shared, you are responsible for the accuracy of the information you provide.
• If you choose to disclose health or disability information, you should do so truthfully and responsibly. You should not upload private medical records unless requested for a specific lawful purpose.

14. Health, Marital Status, and Other Sensitive Disclosures

• You are responsible for disclosing material facts that may reasonably affect matrimonial decision-making, such as current marital status, divorce status, annulment status, dependency status, or other legal impediments.
• If you mark your status as awaiting divorce or similar, you must ensure that the representation is lawful and accurate.
• Sensitive information should be shared only when necessary and only with consent, as permitted by law and our Privacy Policy.
• We may not verify every disclosure and do not guarantee accuracy of any sensitive information shared by Users.

15. Financial Transactions and Third-Party Dealings

• You must not send money to, receive money from, or financially depend on another User based solely on in-app communication.
• If you choose to meet, interact, or transact with another User, you do so at your own risk.
• We are not responsible for gifts, loans, investments, brokerage, dowry demands, extortion, scams, or other financial dealings between Users.
• Our staff, agents, or representatives will never ask you to pay cash or transfer money to a personal account of an employee.
• All payments for paid Services must be made only through official company-approved payment channels shown in the App or Website.

16. Paid Plans, Memberships, Credits, and Billing

• Some features may be free and others may require payment. The exact scope of a paid plan will be displayed before purchase.
• Paid benefits, unlocks, contact views, message credits, or similar entitlements are non-transferable, personal to the account, and may expire as shown in the plan details.
• If a paid plan includes validity periods and usage credits, the specific validity and carry-forward rules shown at purchase will apply.
• We may change prices, plan structures, or benefits prospectively by updating the App or Website.
• Taxes, gateway fees, and other charges may be added where applicable.
• Refunds, if any, will be governed by the refund policy shown at the time of purchase and applicable law. Unless a specific plan states otherwise or law requires it, payments are generally non-refundable once a service is activated or digital access is granted.

17. Communication Consent and Notifications

• By using the Services, you consent to receive transactional, operational, security, support, and promotional communications by email, SMS, WhatsApp, push notification, in-app notification, or phone call, subject to applicable law and your device settings.
• You confirm that the mobile number and email you provide belong to you or are used with proper authorization.
• If you unsubscribe from promotional messages, we may still send essential account, payment, safety, legal, or service notices.
• You are responsible for ensuring your device, app settings, and contact details are able to receive important notices from us.

18. Privacy, Data Use, and User Rights

• We collect, store, use, transmit, and disclose personal data in accordance with our Privacy Policy, these Terms, applicable law, and your settings.
• This may include profile information, photographs, device information, usage logs, communication data, support requests, payment information, and other information necessary to operate the Services.
• You consent to us processing your data for account creation, matchmaking features, safety, support, fraud prevention, legal compliance, analytics, and service improvement.
• We may share relevant information with payment processors, hosting providers, customer support providers, compliance partners, authorities, or other Users as required for service delivery and lawful operation.
• You may request correction, update, deletion, or restriction of certain data through our support or grievance channels, subject to legal retention obligations.
• You should not upload personal data of others unless you are authorized to do so.

19. Confidentiality of Feedback and Suggestions

• Any feedback, suggestion, review, idea, or recommendation you send to us may be treated as non-confidential unless we agree otherwise in writing.
• We may use feedback without compensation to you, provided that such use does not unlawfully disclose your personal data or third-party rights.

20. Content Removal, Moderation, and Enforcement

• We may remove, hide, edit, restrict, suspend, or delete any profile, message, photo, comment, or other content at our discretion where we believe it is unlawful, unsafe, misleading, offensive, abusive, spammy, duplicate, fraudulent, or otherwise inconsistent with these Terms.
• We may suspend or terminate accounts without notice for serious misuse, repeated complaints, security concerns, false complaints, fraud, harassment, or platform abuse.
• We may preserve records, logs, and evidence as required for safety, compliance, dispute handling, or legal claims.
• If you submit a false complaint that causes harm to another User or to the platform, we may take appropriate action, including account suspension and legal remedies where permitted by law.

21. No Guarantee, No Background Check, and User Due Diligence

• We do not guarantee that any User is truthful, suitable, financially stable, unmarried, healthy, law-abiding, or otherwise compatible.
• We do not promise or guarantee marriage, alliance, match success, or response from any User.
• We do not conduct comprehensive criminal background checks, police verification, income verification, or family investigation on every User unless we expressly state otherwise.
• You should independently verify any profile information that matters to you before proceeding further.

22. Safety Advice for Offline Meetings

• Meet in a public place and inform a trusted family member or friend.
• Do not share OTPs, bank details, or private documents casually.
• Be cautious of pressure, secrecy, or requests for money.
• If you feel unsafe, stop communication and report the issue to us and, where necessary, the local authorities.
• When your match is finalized or you no longer wish to use the Service, you should delete or deactivate your profile and remove unnecessary personal data from the App where possible.

23. Intellectual Property

• All trademarks, logos, designs, text, software, and platform materials owned or licensed by us remain our property or the property of our licensors.
• You may not copy, modify, distribute, display, reverse engineer, or create derivative works from our platform materials except where permitted by law or written authorization.
• You retain ownership of your own User Content, but you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, transmit, and use that content to operate the Services and enforce these Terms.

24. Third-Party Services and Links

• The App may contain links or integrations with third-party services such as payment gateways, app stores, analytics tools, messaging tools, or external websites.
• We are not responsible for third-party terms, privacy practices, outages, security issues, or content.
• Your use of any third-party service is at your own risk and subject to the third party's own terms and policies.

25. Disclaimer of Warranties

• The Services are provided on an "as is" and "as available" basis.
• To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, uninterrupted availability, and non-infringement.
• We do not warrant that the App, Website, servers, messages, or email systems will be uninterrupted, secure, error-free, or free from harmful components.

26. Limitation of Liability

• To the maximum extent permitted by law, we and our directors, officers, employees, agents, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, goodwill, data, opportunities, or expected marriage outcomes.
• Our total liability for any claim relating to the Services will not exceed the amount actually paid by you for the specific paid service giving rise to the claim, if any, or such other amount as may be required by applicable law.
• We are not liable for User misconduct, false profiles, fraud, offline events, third-party acts, payment gateway issues outside our control, telecom failures, force majeure events, or misuse of the platform by other Users.

27. Indemnity

• You agree to defend, indemnify, and hold harmless the Company and its directors, officers, employees, agents, affiliates, and service providers from and against any claims, losses, damages, liabilities, costs, and expenses arising out of your misuse of the Services, your breach of these Terms, your violation of law, or your infringement of any rights of another person.

28. Suspension and Termination

• We may suspend, restrict, or terminate your account or access to all or part of the Services at any time, with or without notice, if we believe you have violated these Terms, created a risk, or harmed another User or the platform.
• On termination, your right to use the Services ceases immediately.
• Clauses that by their nature should continue after termination, including those relating to intellectual property, privacy, disclaimers, limitation of liability, indemnity, dispute resolution, and records, will survive termination.

29. Misuse by Competitors and Non-Personal Use

• Organizations, companies, agencies, consultants, data aggregators, competitors, and anyone using the platform for commercial gain are not permitted to use the Services without our written consent.
• You must not use data or content from the App to create a competing matrimonial service, marketing database, or lead-generation business.

30. False Complaints and Abuse of Process

• If you knowingly submit a false, malicious, or misleading complaint, or misuse reporting tools, we may take action against your account and may preserve records for legal protection.
• This does not stop any genuine complaint or lawful grievance. We encourage users to report real abuse in good faith.

31. Force Majeure

• We will not be responsible for delay or failure in performance caused by events beyond our reasonable control, including natural disasters, war, riot, strikes, epidemic, telecom outage, internet failure, power failure, cyberattack, server failure, payment network outage, or government action.

32. Governing Law and Jurisdiction

• These Terms are governed by the laws of India.
• Subject to applicable law, the courts at Lucknow, Uttar Pradesh shall have exclusive jurisdiction over any dispute arising from or relating to the Services or these Terms.

33. Grievance Officer and Support

• For questions, complaints, takedown requests, safety issues, or legal notices, contact us at:
• Email: connecting.hearts@heartfulness.org
• Phone: +91 9462613159
• Website: www.connectingheart.in
• Address: H. No. CN-21, Sahajpuram Colony, IIM Road, Indira Nagar, Lucknow, Uttar Pradesh, India
• Response time. We will make reasonable efforts to acknowledge and address complaints within a reasonable period and within timelines required by applicable law.

34. Changes to These Terms

• We may revise these Terms at any time by posting an updated version in the App or on the Website.
• The revised Terms will take effect from the date of posting or such other date stated by us.
• You should review these Terms periodically because continued use of the Services after a revision means you accept the revised version.

34A. Collective or Representative Proceedings

• To the extent permitted by applicable law, you agree not to bring a class action, representative action, or collective proceeding against the Company in connection with the Services.
• Nothing in this clause limits any mandatory statutory right that cannot be waived under applicable law.

35. Miscellaneous

• If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.
• Our failure to enforce any right or provision is not a waiver of that right or provision.
• You may not assign your rights or obligations under these Terms without our prior written consent.
• These Terms, together with the Privacy Policy and any plan-specific terms, constitute the entire agreement between you and us regarding the Services.

36. Acknowledgement

• By using Connecting Hearts, you acknowledge that you have read these Terms, understand them, and agree to be bound by them. You also acknowledge that your personal safety, profile accuracy, and matrimonial decisions remain your own responsibility.